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Help and FAQ

At Air Concern Ltd, customer care is our number one priority, we want you to always have a worry free and secure shopping experience. We strive to always provide you with accurate and clear information and delivery service. This page provides the relevant information to make your shopping experience a bit easier. Please contact us if you have further questions.

Managing Your Order

How to order?
How to login and log off?
How to complete your order at a later date?
I have forgotten my password
How to change your account password
How do I view and change my account information

Delivery and Returns

Track your Order
Delivery Services and charges
Return Policy

Privacy and Security

Are my Personal details secured?
Privacy Policy
Terms and conditions


How to order?

New and Returning Customer


  1. Browse our website and identify the item(s) you want to purchase. For quick product search use the keyword search at the top navigation bar on all pages and enter the product name or product code.
  2. Now click “more info” button to view detail product description or “add to Cart” button which will include the product in your cart and display other item (if any) in your cart.
  3. Click “View Basket” at the top of the page at anytime to view the items in your basket. Clicking the “ checkout” will take you to the sign in page<!--[endif]-->
  4. For returning customers please sign in by entering your e-mail address and password and then clicking “sign in” and then go to step 8. For new customers click “continue”

    As a new customer you need to register with Air Concern Ltd, this is only required for your first order, detail entered are safe and secured. Creating an account means you don’t have to re-enter your account details or delivery and billing address each time you place an order. This also means you can manage your order history, track your order and change your information at a later date.
  5. On “My Account Information” Page enter your personal details, address, contact information and choose a password.
    Entries marked * are required.
  6. After completing the information click “continue”. If the form was completed successfully the next page will display “your account has been created successfully” otherwise hints on how to complete the form correctly will be displayed on the top of the page.
  7. Upon creating an account successfully click “view Basket” on the top right corner of the page. On the “what’s in my Cart” page click “checkout”
  8. On the “Delivery Information” Page, ensure your shipping address is correct otherwise change it.
  9. Select a preferred shipping method and add any instruction or information that will help use shipped your order correctly, and then select the “continue” button.
  10. On the “Payment information” Page, ensure your billing address is correct otherwise change it. And select a preferred “payment Method”. If you have a promotional code or discount couponplease enter it and click “continue”.
  11. Review your order, check the accuracy of the information you have provided and make any necessary changes. When you are ready click “Confirm Order”.
  12. For payment option 1 (Nochex) finalise your payment by selecting the card type you want to use and enter your card information, when ready click “Make Payment” button. For payment option 2 (Paypal) login your Paypal account and complete the payment.


How to login and log out?


To log in, click the “log in” text at the top right corner of all the pages, and then enter your email address and password.

To log off, click the “log off” text at the top right corner of all the pages, you’ll see a conformation message advising you have logged off successfully.

How to complete your order at a later date?

As a returning customer your Cart in saved to our secured database as long as you stay a customer. That means each time you login at a later date, items in you Cart will be available and ready to check out.

New customers will have to register to benefit from this feature.

I have forgotten my password

If you have forgotten your password don’t worry. From the Sign in page click “Password forgotten? Click here.” and enter your e-mail address you registered with. A new password will be sent to your e-mail. Enter it on the sign in page and then from “My Account” you can change your password to one that you prefer.

How to change your account password

  1. To change your password, first login.
  1. Click “My Account” text on the top right corner of the page.
  1. On “My account Information” click “Change my account password.” text under the subsection “My Account”
  1. Now on “My Password” page enter your current password, new password and confirm it to complete changing you account password.

How do I view and change my account information

  1. To view and change your account information, first login.
  1. Click “My Account” text on the top right corner of the page.
  1. On “My account Information” click “View or change my account information.” text under the subsection “My Account”
  1. Make any necessary changes and click the button “continue” to save changes.


Track your Order

  1. To view and change your account information, first login.
  1. Click “My Account” text on the top right corner of the page.
  1. On “My account Information” click “View the orders I have made..” text under the subsection “My Orders”
  1. On “My Order History” page click “View” button by the desired order to view the status.

Return Policy

It is important to us that you are 100% satisfied with your order, if for any reason you are not happy with the item you have ordered you can return it to us (see contact us page for full address) within 15days from the date you received the item. and we will refund your money or replace the item which ever you prefer.

To ensure your return is dealt with fast and accurately we ask that you;

  • Obtain a proof of postage in case you need to claim compensation from carrier.
  • Wrap the item carefully to prevent damage.
  • Include a note stating you name as it appears in you account and explaining why you are returning the item(s) and whether you want a refund or replacement. Please check if we have stock before requesting for a replacement.

We are sorry we cannot accept responsibility for items damaged in transit, we can not refund consumable that has been used.

We endeavour to process your refund and replacement as soon as possible but during busy period it can take up to 20 days.

Please note that the costs for returning the item to us are non-refundable, unless you are returning an item because of an error on our part or because it is damaged or defective.

Are my Personal details secured?

We make use of the latest Secure Server Technology to ensure the highest level personal data security. All our payment gateways are SSL encrypted making your payment detail 100% secured for your peace of mind.

Air Concern Ltd will never make your personal details available to a third party.


How to use discount coupon or Promotion Code

Add items to your basket and proceed to checkout.

On the “Payment information” Page, there is an entry for “discount coupon or Promotion Code” please enter your promotional code or discount to redeem it.
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